FERRERO TECH WARRANTY POLICY

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Ferrero Tech offers a warranty for its products to ensure quality and customer trust. Please review the general conditions of our warranty below:

 

WARRANTY PERIOD

The warranty period varies according to the product purchased, ranging from 1 to 5 years. The customer may check the specific period in the Warranty Certificate provided with the product.

 

WHAT DOES THE WARRANTY COVER?

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• Manufacturing defects;

• Malfunctions;

• Electrical or electronic issues of manufacturing origin.

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WHAT IS NOT COVERED BY THE WARRANTY?

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• Incorrect installation or installation performed by non-specialized personnel;

• Improper use or use outside the product specifications;

• Damage caused by drops, impacts, or accidents;

• Damage caused by water, humidity, or chemical agents;

• Alterations, modifications, or repairs performed by third parties;

• Tampering or breaking of warranty seals.

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HOW TO CLAIM THE WARRANTY?

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1. Request: In case of defect, the customer must access ferrerotech.com, section "Warranty," and fill out the contact form, describing the issue.

2. After submission, the support team will contact the customer with the necessary instructions for analysis and resolution.

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CUSTOMER SERVICE AND TECHNICAL SUPPORT
 

Ferrero Tech has authorized technical assistance centers. However, the process must always begin through the website, by filling out the warranty form and awaiting instructions.

 

SHIPPING COSTS
 

The cost of sending the product for analysis and/or repair is the responsibility of the customer.

 

PROCEDURE AFTER ANALYSIS

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• If the problem can be repaired without compromising the quality and integrity of the product, the repair will be carried out;

• If the repair affects the quality or safety of the product, it will be replaced with another identical or similar product.

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DEALERSHIPS AND WORKSHOPS
 

Products installed at dealerships or workshops follow the same warranty procedure. In these cases, the contact must be made directly with the workshop or dealership, which will be responsible for forwarding the request to Ferrero Tech.

 

INSTALLATION RECOMMENDATION

To maintain warranty coverage, products must be installed by a qualified professional. Improper installation or installation by unqualified individuals will void the warranty.

 

LOSS OF WARRANTY

The warranty will be automatically voided in the following situations:

• Misuse or incorrect installation;

• Alteration or modification of the product;

• Repair attempts by unauthorized third parties;

• Damage caused by external agents.

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ADDITIONAL INFORMATION

Ferrero Tech values transparency and excellent service. Therefore, all warranty requests are centralized through the website, ensuring proper registration and tracking of each case.

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For further questions, please visit www.ferrerotech.com or contact our support team.